Chapter 189 Customer Service Duck Dean Shu Yuan knew Chen Zhuo. There were only six classes in Lingyuan with more than 200 students. It was impossible for Dean Shu to know everyone, but he still knew a few of the class leaders and league branch secretaries. What's more, Shu Yuan is also the teacher of "Political Economy". Although this is a large class with only two periods per week, there are three classes taking the class at the same time each time. However, Chen did well in answering questions, classroom interactions, and after-class group assignments. Of course, it can't catch up with Song Shiwei's quality, but it can be seen that it is not sloppy. In Dean Shu's mind, Chen Zhe is the kind of college student who is relatively low-key, who doesn't rush to show off in class, and who doesn't pester the teacher to discuss empty topics after class. Apart from his sunny and handsome appearance, there doesn't seem to be anything else attractive about him. Unexpectedly, one day, he would be able to start a business and publish in newspapers! There really wasn't any sign at all. "Retracing technology." Shu Yuan recited it to himself, and his first reaction was also "Jiang Jia" from the Book of Songs. However, nowadays young people pay attention to certain hidden meanings when naming their companies. If you don’t know their starting point, you can’t guess it at all.

It was just the website domain name "Zhongda Learning Network". Shu Yuan was the chairman of the board, and he saw the intention at a glance. "Want to take advantage of the school's reputation?" Dean Shu smiled slightly. This kind of tutoring website would be more effective if it had a famous school as a prefix. If Chen Zhuo was not a student at CUHK, Shu Yuan would have already contacted professors at the university's law school to discuss the copyright infringement of this website. But Chen Zhe was admitted to CUHK directly through the college entrance examination. Compared with those students who passed the master's and doctoral examinations, Chen Zhe can be said to be a "first-generation CUHK" with a good family background. Moreover, he was from Lingyuan, which was equivalent to his direct descendant. Shu Yuan pondered for a moment, put aside the issue of "infringement", turned on the computer and logged into the "CUHK Learning Network". Dean Shu doesn’t understand the technology of building a website, he only cares about how to operate the website. "If I were a parent, how could I find a suitable tutor on this site?" Shu Yuan thought so in his mind and moved the mouse to the search bar, ready to find a tutor who had passed the Level 4 English test. First click on the subject button and select "English". Then click on the region and select "Guangzhou". Finally, among the many conditions such as ", CET-, TEM-, TOEFL and IELTS points or above...", choose "CET-". After confirmation, the website page was refreshed and small boxes popped up quickly, containing some college students' portraits. It seems that these are the tutors who meet the requirements. Shu Yuan randomly clicked on a profile picture and found that it was a junior girl named Ning Lianlian from the School of Software of the same university. He clicked the "Contact Me" option under the profile picture. Unexpectedly, a prompt popped up saying that I needed to register before I could contact you. This is normal, as websites need registered users to increase their daily activity. However, the registration steps for "CUHK Learning Network" are very simple. You only need to fill in your mobile phone number and nickname to register successfully. Nowadays, the registration procedures of many websites are very complicated. Not only do you need to fill in your email address, birthday, and password protection questions... I really don’t know if it is a website or a military secret. The simple registration process of “Zhongda Learning Network” makes Shu Yuan feel a little fresh, as if he has got a good deal.

Shu Yuan’s nickname is “Lonely Camel”, which, like “Flowers Bloom and Fortune Comes”, is an aesthetic that automatically awakens when one reaches a certain age. After registering, you can click on the "Contact Me" option below Ning Lianlian's avatar. Shu originally thought that he would be directly contacted by Ning Lianlian herself, but he did not expect to jump to a customer service chat interface. YaYa: Hello, how can I help you? When Shu Yuan saw that the customer service representative’s name was “YaYa”, he couldn’t help laughing and he understood the joke immediately. The English name of CUHK is “Sun Yat-sen University”, which sounds like “Shuangyashan” in pinyin, so CUHK is also jokingly called Shuangyashan University. Now Chen Zhuo uses this as the customer service name, which means he wants to be tied to CUHK. However, Shu Yuan still appreciates the website customer service acting as an intermediary bridge to avoid direct contact between users and tutors, which can reduce a lot of trouble. Lonely Camel: My child is a sophomore in high school this year. Her English grades are average. I want to find a college student who is good at English for her. YaYa: Have you done a preliminary screening just now? I see you chose Ning Lianlian. Lonely Camel: She looks good, but I hope to have more choices. YaYa: No problem, please wait. After a while, Shu Yuan received three more lists, all of which were from sophomores and juniors at CUHK. YaYa: Do you think these three are okay? Because your daughter is in the second grade of high school and is in the sensitive period of puberty, I chose all female tutors. Lonely Camel: OK, thank you for your thoughtfulness. I have watched it all and I still think Ning Lianlian is good. How much is her tuition fee? YaYa: Ning is a quiet girl and very patient in doing anything. I believe she will get along well with your child. She has also passed the Level 150 exam, so the tuition fee is yuan per hour. Shu Yuan nodded. The tuition fee was neither expensive nor cheap, and was almost the normal price in Guangzhou. In order to understand all the processes of "Learning Network", Shu Yuan decided to pay the tuition fee to see how the website would arrange things in the future. Lonely Camel: How do I pay? YaYa: Hello user, our website adopts such a service model. First of all, we ensure the authenticity of all tutoring information, and we are responsible for the review. YaYa: Secondly, during the service process, if you are not satisfied with the tutor, we promise to replace him/her unconditionally, without reason or liability. Lonely Camel: What do you mean? In other words, if I buy three classes, but I am not satisfied after the first class, can you also change it without reason? YaYa: That’s right. Lonely Camel: This service is very convenient for us, but I would like to ask, for your company, will it increase labor costs unnecessarily? After all, you need to communicate when changing tutors. YaYa: That’s right, so we have a membership system, and only paying members have such services and rights. Lonely Camel: How much is the membership fee? YaYa: 399 yuan per year. "399? Tsk tsk..." Shu Yuan curled his lips. This price was well-set. It was right within an acceptable range. It is a little expensive, and some parents may feel that it is not cost-effective, but 399 yuan is less than half a day's tutoring fee for a child, and the child can enjoy this service for a whole year. When converted, the price-performance ratio is actually quite high, especially in a first-tier city like Guangzhou. Lonely Camel: How do I pay the membership fee? YaYa: 622202360...This is our company's account. Please remember to send us the last four digits of your bank card number after payment. We will make arrangements immediately after verification. After Shu Yuan plugged the U-shield into the computer, he immediately transferred 399 yuan, and then told the customer service YaYa the last four digits of his bank card. By the time it takes to make a cup of tea, the other party should have received it.

YaYa: Dear annual member, please fill in the address of your tutoring session and confirm the time of the tutoring session. Lonely Camel: Not for now. I’ll tell you when I have a need. It’s valid for one year, right? YaYa: Yes. After the conversation ended, Dean Shu Yuan looked through the chat history again. He was quite interested in this business model of charging membership fees and providing high-quality services. If this website can be successful, it will undoubtedly prove that "service" is also a form of commodity. In fact, Chen Zhe was also quite nervous. He personally served as the customer service on the first day of the launch. Unexpectedly, someone picked Ning Lianlian. She was an important member of the website's R&D and maintenance team. How could she go to make up lessons casually? "Luckily the other party said to wait." Chen breathed a sigh of relief, but he didn't expect that YaYa's avatar would flash again, which proved that someone else wanted to consult. Chen clicked on the dialog box, and the other party said that he saw the website information in the newspaper. His child is not good at physics, and he wants to find a college student who had a high score in physics in the college entrance examination. YaYa: We have many students who are good at physics. Do you have any favorite candidates? "Time Flies" sent a tutoring message, and Chen Zhe was stunned after taking a look at it. Shit! He actually picked me! (End of this chapter)